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PRE-SALES ENQUIRIES

 1. May I see the jewellery before I buy it?

  • Lustre retails exclusively online and at various pop ups and fairs within Singapore and Hong Kong.
  • Keep an eye on our Facebook page here, where we post our upcoming events. 

2. How do I receive emails or information on upcoming events?

  • We send out emails for new product launch and our bi-annual sales from sales@shoplustre.com 
  • Sign up on our website to receive a heads up on all our goodies, discounts and more.
  • For information on our upcoming events, and pop-ups, you can head on over to our Facebook page here

3. I have a question about an item I want to buy online

  • Email us at sales@shoplustre.com for any product enquiries.
  • Please include the actual product title in your email/message. 

4. Is my email address safe with you? 

  • We do not share our lists with any third party.
  • We send out emails only about once a month, to alert you of new collections, or new discounts.

 

PRODUCT ENQUIRIES

1. Will you customise a piece of jewellery for me?

  • We do not undertake any customizations on our jewellery.
  • This includes ring resizing and engraving.

2. Does the jewellery look the same as in the photos?

  • Yes, we try our very best to make sure that our photos are real representations of the jewellery itself.
  • We do not colour enhance the photos in any way except to make the background a pure white.
  • In addition, we shoot our products in natural light, so that the gemstones in the photographs are as real as is possible to the actual piece of jewellery itself.