SHIPPING
Lustre ships orders both within Singapore and internationally. All orders are carefully inspected and packaged before dispatch. Once your order has been shipped, you will receive an email notification containing your tracking number. Please monitor your shipment using the tracking information provided.
Singapore Orders
Singapore courier orders are typically dispatched within 1–2 working days. Lustre does not dispatch shipments on weekends or public holidays.
The following shipping services are available at checkout for eligible delivery addresses:
- Smartpac Registered Mail: 7 -10 days — SGD 5
- Singapore (Non Sentosa) - Courier Service — SGD 12
- 1 Day Delivery — SGD 15
- Singapore (Sentosa Island) - Courier Service — SGD 20
SmartPac orders are posted once a week on Mondays. If Monday falls on a public holiday, orders will be posted on the next working day. Please allow 7–10 days for the SmartPac service, as indicated by the shipping option at checkout.
For urgent delivery within Singapore, please contact us before placing your order. Orders requesting same-day delivery must be placed before 1:00 PM Singapore time on a working day; availability must be confirmed with us. The checkout service named “1 Day Delivery” should not be assumed to guarantee same-day delivery.
International Orders
International Registered Post is offered for Asia, Africa, Central America, Europe, Oceania, South America and the Other shipping zone. International Trackable Courier is offered for Canada, Mexico and the United States.
International orders are dispatched once a week, every Monday. To be included in that week's dispatch, please place your order by 12:00 PM Singapore time on Monday. Orders placed after this cutoff will be dispatched the following Monday. If Monday falls on a public holiday, dispatch will occur on the next working day.
Delivery times vary depending on your destination country and local customs procedures. Lustre cannot guarantee delivery timelines once the parcel has been handed over to the carrier. Use the tracking information in your shipping notification for updates, and contact the relevant carrier or local postal service if further assistance is needed.
All customs duties, import taxes and local handling fees are the sole responsibility of the customer. Lustre accepts no responsibility for delays caused by customs.
Shipping Rates
All prices below are in Singapore dollars (SGD). Available services and the applicable shipping charge are shown at checkout for your delivery address.
| Shipping zone | Service | Rate |
|---|---|---|
| Asia | International Registered Post | SGD 12 |
| Africa | International Registered Post | SGD 16 |
| Central America | International Registered Post | SGD 16 |
| Europe | International Registered Post | SGD 16 |
| Oceania | International Registered Post | SGD 16 |
| Other: French Southern Territories; South Georgia and the South Sandwich Islands | International Registered Post | SGD 16 |
| South America | International Registered Post | SGD 20 |
| Canada and Mexico | International Trackable Courier | SGD 25 |
| United States | International Trackable Courier | SGD 30 |
Free Shipping
Use code FREESHIP at checkout on orders with a minimum subtotal of SGD 300 to receive free shipping on eligible shipping rates of SGD 12 or less. This is a discount code, not an automatic discount.
Based on the rates above, eligible services are Singapore Smartpac Registered Mail (SGD 5), Singapore (Non Sentosa) - Courier Service (SGD 12), and Asia International Registered Post (SGD 12). Shipping rates above SGD 12 are excluded: the code does not provide a partial SGD 12 reduction on these services.
Lost, Stolen or Undeliverable Packages
Lustre is not responsible for parcels that are lost, stolen, or delayed once they have been dispatched.
Once a parcel is marked as delivered by the carrier, it is deemed delivered. Lustre will not issue refunds or replacements for parcels confirmed as delivered by the carrier. The onus to investigate and follow up with the carrier lies with the customer. Lustre will provide tracking information to assist where possible.
You are responsible for ensuring your shipping address is accurate and complete at checkout. Orders returned to Lustre due to an incorrect or incomplete address may be reshipped upon request. Reshipment will incur a new shipping charge.
Urgent Orders
If you need your order urgently, please contact us before placing your order:
- Email: sales@shoplustre.com
- WhatsApp: +65 9366 9755
Policy Acceptance
By placing an order with Lustre, you confirm you have read and agreed to the terms outlined in this Shipping Policy.
Last updated: October 2026